Complaints Policy
At The Holistic RX Ltd, we are committed to providing a high standard of care and service to all clients. If you are unhappy with any aspect of your experience, we want to hear from you so we can resolve the issue quickly and fairly.
How to Make a Complaint
You can raise a complaint by contacting us using the details below. Please include as much information as possible, including your name, contact details, and a description of your concern.
Phone
07702 843 978Our Complaints Process
Acknowledgement
We will acknowledge your complaint within 3 working days of receiving it.
Investigation
Your complaint will be reviewed thoroughly and fairly. We may contact you for further information if needed.
Response
We aim to provide a full response within 20 working days. If we need more time, we will keep you updated throughout the process.
Our Commitment
We will:
- Treat all complaints seriously and confidentially
- Handle concerns fairly and professionally
- Keep you informed during the investigation
- Use feedback to improve our services
- Ensure you are not treated unfairly for raising a concern
If You Remain Unhappy
If you are dissatisfied with our response, you may contact the relevant regulatory or external complaints body for further guidance.
Confidentiality
All complaints are handled in line with UK data protection laws and will be kept confidential wherever possible.
Policy Review
This policy is reviewed regularly to ensure it remains effective and up to date.
Last Reviewed: April 2026